FAQs

No, there is no tax on our wholesale orders. We are a B2B company. This is why resale certificates are required from our buyers.

A prepack contains a specific number of items in select sizes. For example, 2 smalls, 2 mediums and 2 larges, the prepack has a total of 6 pieces. We are unable to break or alter a prepack.

Nouveau Riche is a brand under the parent company A S H Brands & Co. We are a wholesale, young contemporary fashion label committed to providing quality and value. To learn more about us, you may read our story here.

You must log into your account first. Once logged in, you will need to add the items of your choice to your cart and submit payment via any of our payment options. If you prefer purchasing via your company’s Purchase Order, you may email your PO to [email protected] Please be sure to include your account’s username. An invoice will be email to you in order to submit electronic payment.

For more information on making a purchase, visit our placing an order FAQs.

You may contact us by email, phone or our contact form here.

For Sales: [email protected]

For Customer Service: [email protected]

Office: 754-702-7571

*Our business hours are Monday – Friday from 9am to 6pm EST.

Since we are also based in Florida, we can only accept your Florida issued resale certificate as we do not charge taxes. Your resale certificate, also labeled as “Certificate of Registration”, can be obtained from the Florida Department of revenue (floridarevenue.org).

Yes, we are a B2B company. Our buyers must have a registered and active business to be approved.

An active sellers permit / resale certificate. Documents cannot be expired. Document must show your name and/or business name and tax ID.

International buyers may submit a business license and/or proof of residency such as a passport.

Florida residents must submit their Certificate of Registration, also known as resale certificate. Document must be valid and not expired.

Google drive files are not accepted. If you are registering from an android device, please be sure you are not submitting a file from your Google drive.

Approvals can take up to 2 business days. Generally, if all information is submitted, you can expect to receive approval within 24 hours.

If additional information is needed, processing may be delayed.

A resale certificate is required for approval. Unfortunately, an EIN alone is not acceptable. If you are unsure of which document is a resale certificate in your state, visit our Become A Member page where you will find a document containing the necessary resale certificate for your state.

This could mean 1 of 2 things. Either, you need to verify your email or respond to the email requesting additional/missing information. We do not receive a request until your email is verified. If you do not see the email verification link in your inbox, please check your spam.

If you do not see either emails, please contact us at [email protected] so that we can look into it for you.

If you are receiving the “Welcome to the Royal Family” email, that is because you signed up for our email blasts. This is simply for emails and does not create an account to access our website to shop. If you would like to create an account, please register here.

The email containing your username is not approval. That email is simply record of the username created when signing up. Approvals can take up to 2 business days. You will receive a separate email stating that your account has been approved along with your temporary password.

Back order items can take approximately 2-3 weeks to arrive. If you need an estimate date of arrival for a specific back order item, please contact our sales team at [email protected]

No, we have no minimums!

You are required to log in to place an order online. You also have the option of sending a purchase order to our sales team at [email protected] Please be sure to include your username. An invoice will be created and sent for payment.

We accept Visa, MasterCard, Discover, American Express, PayPal Credit, and Sezzle. Cash is not accepted.

If you prefer, you may send your purchase order to our sales team at [email protected]

Typically, we try to keep things new and fresh by not restocking previous items. We try to not have all of our customers selling the same things. Of course, if there is a blow out item, we may consider restocking!

Depends on the order type. See below processing time for the different types of orders.

Immediate Shipping Orders: 1-2 business days plus shipping.

Drop Ship Orders: 1-2 business days plus shipping.

Factory Orders: 5-10 business days plus shipping.

First Time Private Label Orders: 2-3 weeks plus shipping.

Back Orders: 2-3 weeks plus shipping.

Preorders: About 1 week after preorder date plus shipping.

Samples: About 1 week after the sample period ending date plus shipping.

Bag of Riches: Second week of the month.

Immediate Shipping – Processing takes 1-2 business days plus shipping.

Drop Shipping – Processing takes 1-2 business days plus shipping.

Factory Orders – Processing takes 5-10 business days plus shipping.

For USPS priority shipping, please allow 2-3 business days.

For standard ground shipping, please allow 2-5 business days.

We are now shipping both domestic and international!

For international orders, please be aware you may accrue duty/VAT upon shipping to your country.

Shipping costs are depended on package weight, size and ship to location. Shipping will be calculated at check out.

Yes, we do ship outside the US (with the exclusion of drop shipping).

We use UPS, DHL, and FedEx. We choose the best shipping options based off not only rates but delivery time to your destination.

Yes, signature is required for all shipments.

Your order status will change from processing to complete and tracking # will be provided.

All packages require signature. Please check the tracking information to see the name of the person that signed for the package. Also, be sure to check any offices of your location to be sure someone did not sign on your behalf. Also, check you mailbox/door for door tags. The package may be held at a location near you pending signature.

There may be duty fees collected on your order dependent on your country.

We are sorry to hear you are no longer interested in your purchase. Orders can be changed/cancelled within 24 hours of placing the order. After 24 hours, orders cannot be altered or cancelled.

Any refused/returned packages are subject to a 20% restocking fee.

We are sorry to hear your sell through rate isn’t as high as anticipated. Unfortunately, all orders are final sale and cannot be returned. You can certainly reach out to our sales team who can help to strategize a marketing plan and figure out reasons why your inventory isn’t moving.

Oh no! We apologize that you received a defective item. That certainly slipped through our QC department somehow. Please contact [email protected] to get this resolved.

Refunds are processed same day or next day. Depending on your original form of payment, refunds may not reflect in your account for 1-4 business days.

You will receive email confirmation once your refund has been processed.

Sezzle is a payment solution that gives you the freedom to buy now and pay later – with no interest!

Sezzle is completely interest free for buyers.

You will pay your installments to Sezzle. Upon checking out with Sezzle, you can create an account where you will pay your installments.

To use Sezzle, you must be 18 years or older* and have a valid phone number based out of either the United States or Canada.

You will also need to have an email address as well as a payment method ready at checkout – Sezzle accepts all major debit and credit cards, and you can also link a bank account directly. At this time, prepaid cards are not able to be used to place orders, but you can use them to pay off existing orders.

*You must be 19 years or older in Alabama, or if you are a ward of the state and live in Nebraska.

Sezzle tries to offer all applicants a simple payment plan through Sezzle, but unfortunately, they are not always able to approve every order. Their system assesses every order individually, taking into account your available funds, outstanding orders, and the total cost of the order you’re trying to place. If you’re not approved for any reason, Sezzle notifies you right away.

Here are a few reasons you may have been denied:

• Insufficient funds. Typically, Sezzle checks to make sure you have at least 25% of the total order cost available at the time you place an order.
• Too new to Sezzle. The longer you use Sezzle, the better your chances of getting approved. Usually, Sezzle’s less restrictive after the first six weeks.
• Outstanding balance(s). The amount you owe on previous orders and the number of open orders on your account both impact your chances of being approved by Sezzle. Paying off your outstanding balances can improve your chances of getting approved.
• Order value. Reducing the total cost of your order, or splitting it into two or three smaller transactions, can improve your chances of getting approved.
• Payments linked to your account. Adding another debit or credit card to your Sezzle account helps us understand your repayment ability, which can help get you approved.

Keep in mind: Just because you’re not approved today, doesn’t mean you won’t be tomorrow. Every order is unique – so keep using Sezzle!

Sezzle collects your first payment when you place your order with us. You’re always notified of the amount upfront, which could be as little as 25% of your total order cost.

Sezzle completes what’s known as a “soft check,” which means they take a look at your credit score as part of their risk check, but this doesn’t have an impact to your credit score. Sezzle uses this information to help verify your identity, minimize fraud risk, and approve you for Sezzle!

As of right now, Sezzle does not report to a credit bureau.

• Make sure you have at least 25% of the total order cost available at the time you place an order.
• Start out with a small order through Sezzle. After 6 weeks, try increasing your order size. Usually, Sezzle’s less restrictive after the first six weeks.
• Pay off your outstanding balances can improve your chances of getting approved.
• Reduce the total cost of your order, or splitting it into two or three smaller transactions, can improve your chances of getting approved.
• Add another debit or credit card to your Sezzle account helps Sezzle understand your repayment ability, which can help get you get approved.

For help, contact Sezzle’s support team online, or call at +1-888-540-1867. They are available from 8:30 a.m. – 5:00 p.m. CST, M-F.

First time private label orders generally take about 3 weeks to set up/process plus shipping.

After the the initial set up, private label orders take about 1-2 weeks.

Private label is a service of adding your brand’s name to our product. Instead of having our garment labels, hang tags, etc., they will be replaced with your brand’s name/logo.

You have your choice of packaging from the below for your private labeling.

• Garment Label
• Hang Tags
• Branded Stickers
• Custom Poly Bags – These are the clear poly bags, not poly mailers.

Cost is dependent on your logo. To give you an idea, garment labels start around $35 and up. This is a one time fee.

No, there’s the 1 time private label set up. After that, just meet the $300 minimum order requirement for private label.

Yes, all private label orders must meet the $300 minimum order. The $300 minimum must be the subtotal (merchandise only – not including shipping and packaging fees).

Only Bag of Riches samples can be private labeled. Individually purchased samples cannot be private labeled.

If you are changing logos, colors, business names, etc, yes, you will have to pay new packaging fees.

Yes, you may use our pictures to list the items on your website.

Drop shipping is a service where we ship out products directly to your customer on your behalf with only your company information visible. Your customers would never know the order came directly from us!

There’s 2 options for our drop ship program. 

1. You can simply place any of the styles we have on our “drop ship inventory” page to your website. When your customer places an order, you simply submit the order through the drop ship inventory page. http://shopnouveauriche.com/dropship-inventory/ Be sure to contact sales at [email protected] so they may add you to the drop ship inventory update email.
2. We will reserve warehouse space within our warehouse. You will basically have your own warehouse without having to rent space. That allows you to purchase any styles you would like from our website (in prepacks). Those purchases will get moved to your warehouse. Then, we will ship for you once your customer places an order. That helps you to know what’s always available to your customer without competing with other drop shippers. We can also accept any returns on your behalf to place back into your inventory. Contact [email protected] to get set up.

If you have your own packing slip, you can send that to us. We will include it with each shipment. 

There is a handling fee of $3 per drop ship order which covers packing supplies and time to pack, plus shipping.

Shipping labels will have your company name, but our address. Our address has to be used for shipping purposes since the order will be shipping from our location.

No, you do not have to pay taxes on drop ship orders. These are still purchases with the intent to resale. Therefore, you will not pay taxes to us.

Drop ship fee is $3 per order.

Drop ship orders are usually processed same business day (before 2pm EST) or next business day.

Shipping time takes 2-3 business days depending where your customer is located.

Yes, you may purchase a sample to take your own pictures. You can purchase the sample directly from the drop ship link and have the item shipped to you.

Currently, drop shipping is only eligible for US buyers with orders shipping within the US.

No worries. If a payment cannot be processed, your subscription will automatically cancel. If you would like to receive a bag the following month, be sure to re-subscribe before the following month’s bags are processed.

Please fill out the return request form for sample returns. We will issue an RMA for you to return the samples to us. Please be sure to include a copy of your signed RMA in the package when returning.

We ARE allowing private label on Bag of Riches samples for current private label customers! Just keep in mind, samples will be non-refundable if private labeled.

If you are a first time private label account, you must meet the $300 minimum on an order and get set up prior to private labeling your Bag of Riches samples.

Uh oh! If subscriptions are not canceled before the first of the month, you bag will be processed as normal. Subscription fees for Bag of Riches are non-refundable. However, if you don’t like any of the samples when you receive your bag, you may return the samples for store credit.

*3 samples from our new arrivals that you can try before you buy!

*Exclusive member discounts on prepacks!

*Free Shipping!

*No sample fees!

*Private label on samples! (Current private label members only)

Any member that subscribes after we have processed the currents month’s bags (subscribed after the 1st), will receive their initial bag the next month. Be sure to subscribe in advance if you would like to receive a bag in a specific month.

Example:

Subscribe by April 30th to receive the May Bag of Riches.

Subscribed on May 15th? Receive your first bag in June.

Bags are sent out the second week of each month. Tracking will be provided to you once shipped so that you may track it’s delivery.

You must be subscribed before the end of the previous month as we begin to process on the 1st of every month.

We are glad you love your samples! We encourage you to buy prepack(s) to sell to your customers. We are even giving you a Bag of Riches member’s only discount code to save on any style that has been sampled through the Bag of Riches program. Your code is exclusive to you! Each subscriber will have their own member code.

Since the monthly subscription is automatically deducted from your original form of payment, store credit cannot be used to pay for the monthly fee for Bag of Riches. Any store credit received for returned samples may be applied to a future purchase on ShopNouveauRiche.com (excluding Bag of Riches).

No worries, you may return some or all samples you do not like within 7 days of delivery to receive store credit. Sample value of each sample will be displayed on the sample tag. Please be sure to keep all tags attached in order for returns to be accepted. Samples must be returned in new condition (unworn, unwashed and not altered in any way). Credit will be applied to your account once returned samples are received and processed. Credit will not be refunded to original form of payment.

Samples are selected at random. You may drop us a “hint” of the samples you would like to receive in your bag. Just keep in mind, hints are not guaranteed. Besides, you may receive some samples that aren’t even on our website yet. You’ll be the first to learn of the new styles.

Shipping is free! You only pay the one flat monthly rate.

No sample fee! Just the one flat monthly rate and you will receive your 3 samples.

This is a monthly subscription. Payments will automatically be deducted at the beginning of each month from your choice of payment when signing up. You may cancel at any time to stop automatic payments.

We will know based off of the bag you subscribe to. Also, we ask all of our Bag of Riches members to take a brief survey for us to get familiar with your brand and your customer’s buying style.

Depends which bag you sign up for? There are 5 different bag types with 3 different sizes each.

Basics Bag – Sizes Small, Medium or Large : Receive samples from our Basics Collection.

Swim Bag – Sizes Small, Medium or Large : Receive samples from our Swim Collection.

Sport Bag – Sizes Small, Medium or Large : Receive samples from our Swim Collection.

RTW Bag – Sizes Small, Medium or Large : Receive samples from our Apparel Collection.

Mixed Bag – Sizes Small, Medium or Large : Receive samples from any of the 4 collections above.

The sizes are the sample sizes, not the size of the bag.

For as long as you would like! You can give it a try for 1 month or continue on until you can’t take it anymore. You may also skip months. For example, subscribe for the month of May, cancel at the end of the month and sign back up for the month of August. Your choice! Just be sure to unsubscribe on time.

Bag of Riches is a monthly subscription plan to receive new samples each month in order to try before you buy. Each subscriber will receive 3 samples every month until subscription is canceled.

Yes, we offer samples on select styles. Please visit our sample page to see current available samples.

A sample is 1 piece of a specified style to show quality and fit. You may choose your sample size (S, M, or L) when purchasing.

You may purchase samples directly from our sample page here.

Samples are shipped out about 1 week after the sample period has ended. Please see each individual item to see when their sample period ends.

Samples are produced and shipped in batches. We give a sample period ending date, because once it ends, our factory produces the samples at once in the sample room. Samples take on average 3-4 days to produce and another 3 days to ship to us (equals the 1 week to ship after sample period ends).

Private label is not available for individually purchased samples. Private label for samples is only for Bag of Riches subscriptions.

If the sample period has ended, samples are not available for purchase. Those samples have been produced and shipped. Our factory is no longer providing samples of those styles.

Sample fee is $3 and is already included in the cost of the sample.