FAQs

Since we are also based in Florida, we can only accept your Florida issued resale certificate as we do not charge taxes. Your resale certificate, also labeled as “Certificate of Registration”, can be obtained from the Florida Department of revenue (floridarevenue.org).

Yes, we are a B2B company. Our buyers must have a registered and active business to be approved.

An active sellers permit / resale certificate. Documents cannot be expired. Document must show your name and/or business name and tax ID.

International buyers may submit a business license and/or proof of residency such as a passport.

Florida residents must submit their Certificate of Registration, also known as resale certificate. Document must be valid and not expired.

Google drive files are not accepted. If you are registering from an android device, please be sure you are not submitting a file from your Google drive.

Approvals can take up to 2 business days. Generally, if all information is submitted, you can expect to receive approval within 24 hours.

If additional information is needed, processing may be delayed.

A resale certificate is required for approval. Unfortunately, an EIN alone is not acceptable. If you are unsure of which document is a resale certificate in your state, visit our Become A Member page where you will find a document containing the necessary resale certificate for your state.

This could mean 1 of 2 things. Either, you need to verify your email or respond to the email requesting additional/missing information. We do not receive a request until your email is verified. If you do not see the email verification link in your inbox, please check your spam.

If you do not see either emails, please contact us at [email protected] so that we can look into it for you.

If you are receiving the “Welcome to the Royal Family” email, that is because you signed up for our email blasts. This is simply for emails and does not create an account to access our website to shop. If you would like to create an account, please register here.

The email containing your username is not approval. That email is simply record of the username created when signing up. Approvals can take up to 2 business days. You will receive a separate email stating that your account has been approved along with your temporary password.